On average, production takes three business days to complete. Shipping within Germany typically takes five business days. Therefore, shipping times are approximately eight business days.

You have the right to withdraw from this contract within 14 days without giving any reason. This right of withdrawal does not apply to our products that are offered for personalization; for these, we refer to Section 312g, Paragraph 2, No. 1 of the German Civil Code (BGB). For more information, please read our cancellation policy.

As soon as the product arrives back to us undamaged, the money will be refunded to you.

Yes, as long as the product hasn't been handed over to the shipping service, this is possible. Please send an email with the order number, your name, and the new delivery address. You can find the email address in the Legal Information section or click on "Ask us" in the main menu in the Berserker Village.

Because of our love of quality, we have chosen two partner printing companies. For this reason, all doormats are delivered by DHL and all other products by DPD.

Yes, all settings you make for customizable items will remain. You can view the items again in your shopping cart with your settings. During checkout, only the "standard" image will be displayed.

To enable live design, we're working with a new program. Integration of the personalized image into the checkout process will follow soon. Your personalization choices will remain the same.

No, no further changes can be made after the payment process/checkout. Please contact support and send an email. As long as the order hasn't been processed, we can make changes manually.

Enter your children's names with a space between each letter, e.g. H anne s. This will display the name vertically. Note that there must be no space after the last letter, otherwise the letter will move. In our example, H annes, there is no space after the "s".

Go to the green switch above the figures to remove them or make them visible again.

The runes for TH (Thuriaz), NG (Ingwaz) and EI (Eiwahz)
are automatically generated by writing the letters one after the other
become.

To do so, use our email address, which can be found in the imprint, or click on Ask Us in the main menu of the Berserker Village. Note: We are only partially available by phone, so please contact us via email.

Confirm the email in your inbox, if the 7% is not yet
Automatically generated. Check your inbox again and click
Apply the discount to the email with the discount code.